Why Biman Fails

The long queue outside is nowadays usual. But I was unperturbed. I had come in early and there were the Hajj passengers to photograph. The cat strolling through the airport was somewhat amusing. A man, who could have been Chinese, gave it some food. The cat knew his way around the place. I had found cat pooh on several occasions before, but now I had the source file!
Alarm bells should have rung when I found no notice of the flight on the electronic board. The lack of people at the Biman counter was a bigger case for alarm. My friend Porimol, a journalist from the Daily Star, who was also going to Kathmandu was in the queue. At least I was in the right place! It could have just been “Biman Time” I convinced myself. When no one had turned up by 10:00 am, we all went off to the Biman Sales counter. At least there was a Biman employee there. “We have had nothing official” they said, but hear that the flight might be cancelled. They had no arrangements for rerouting, or any other arrangement. Their excuse for not letting passengers know had some logic. Since they themselves hadn’t been told, what could they tell us?

No attempt to inform passengers that flight BG701 to #Kathmandu cancelled #whybimanfails #eavig #Biman #bangladesh

A photo posted by Shahidul Alam (@shahidul001) on

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The New Leaf

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?Ah GMG? When to come when to go. Nobody know.? At least the guy had a sense of humour. I?d woken up at a ridiculous hour to get to the airport on time. The flight was scheduled at 6:45 am. Reporting at 4:45. Putting my battered arm in a sling, I had set off in pitch darkness. There were no counters marked GMG at the airport, but asking around they pointed me to row 4.

The monitors showed KU, the code for Kuwait Airways, but there were other passengers waiting for the same flight, so it looked as if I was in the right place despite the empty counter. I was heading to Chennai to train Indian photojournalists in a workshop arranged by the World Association of Newspapers WAN-IFRA. I hadn?t fully recovered from my recent accident, but since the participants were from all over India, and they had also advertised my lecture widely, it would have been awkward for them to change dates. Sadek, my physiotherapist had given me a big list of don?ts. There was no reference to standing at empty airline counters. The Haiku response by the airport official didn?t really help.

Passengers waiting from early morning for non-existent GMG flight.

I did have a close connection and thought I would check. ?No general enquiry counter. Not inside the airport,? explained another airport staff. ?Try the GMG office on the 2nd floor.? The 2nd floor office was also closed. A hand written note in Bangla, gave the number of Mosaddek. A man answered, ?I know nothing about the flight, please try the ground staff. Office in other terminal next to the Gulf office on 4th floor.?
Closed GMG office on 2nd floor. Shahidul Alam/Drik/Majority World


The journey continued. A young Indian man, also a passenger, joined me. The GMG office along the way was closed. ?There is one round the corner,? said a man in the corridor. ?That flight?s been closed for 4-5 months? said Mr. Anwar when we finally found a GMG office that was open. Both he and his colleagues were very helpful. ?We?ll endorse your ticket and make sure you get there,? they said. ?We don?t get passengers. There were a few flights during Durga Puja, but otherwise we don?t operate this route. Please get your ticket and we?ll arrange something.? So with my dud arm in sling and my young friend in tow, off I went.
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On Time Delays

With the characteristic swinging movement of the head interspersed with pendular oscillations that is characteristic of India, Sri Lanka, and to a lesser extent Nepal, Madhav Lohani at the GMG counter in Kathmandu replied, “The flight is on time, but one hour delayed.” While similar, the movement has different meanings in these countries, but the wisdom of Mr. Lohani’s statement removed all ambiguity.

The 12:20 flight which had been rescheduled for 20:20, was now scheduled to depart at 21:20. The TV monitor meanwhile still kept up our spirits with the 20:20 departure time. I was meant to have been traveling on the Biman flight earlier in the day, but that flight too had been cancelled. No one from Biman had been on the counter to explain, so I only learnt of the news when a friendly porter confided in me. Had Mr. Lohani been there, surely his head would have nodded while he said, “The flight is on time but one day delayed.” Continue reading “On Time Delays”